Return & Refund Policy

πŸ“¦ Return and Refund Policy

1. Return Eligibility

We are happy to work with you to resolve any issues that you may have with the delivered product. We will automatically issue refunds or replacements under the following conditions:

  • The item or print is damaged or defective.
  • We have made a mistake in what you have received
  • The design or size is significantly different from what was ordered.

2. Timeframe for Reporting Issues

If you encounter any issues with your order, please report them within 14 days of receiving the item. To initiate a return or refund request, email us at support@outdoortees.co with the following details:

  • Your order number.
  • A brief description of the issue.
  • Clear photos showing the defect or problem with the item.

3. Return Postage Policy

We strive to make the return process fair and straightforward. Our return postage policy is as follows:

βœ… We will cover the return postage costs if:

  • The item is defective, damaged, or misprinted.
  • You received the wrong item or size due to an error on our part.

❌ You will be responsible for return postage if:

  • You are returning the item for personal reasons (e.g., changing your mind).
  • The issue is not related to a fault on our end.

In cases where return postage is the responsibility of the customer, we recommend using a trackable shipping service to ensure the safe return of your item.

🎁 4. Refund and Replacement Process

Upon receiving and inspecting the returned item, we will notify you regarding the status of your refund or replacement.

  • Refunds: If approved, a refund will be issued to your original payment method within 5-7 business days.
  • Replacements: If a replacement is approved, we will begin production immediately and dispatch the new item within 2-4 business days.

❗️ 5. Cancellations and Modifications

We understand that sometimes you may need to change or cancel your order.

  • Customer Cancellations: You may cancel your order within 3 hours of placing it for a full refund. After this period, cancellations may not be possible as production may have already started.
  • Outdoor Tees Cancellations: We reserve the right to cancel any order at our discretion, including but not limited to cases of:
    • Unavailability of products.
    • Errors in pricing or product descriptions.
    • Suspected fraudulent transactions.

If we cancel your order, we will notify you immediately and provide a full refund.

⚠️ 6. Non-Returnable Items

Due to the custom nature of our print-on-demand products, the following items cannot be returned or exchanged unless they are defective or damaged:

  • Custom-designed or personalized products.
  • Items that have been used or worn.

πŸ“§ 7. Contact Us for Returns and Shipping Issues

If you have any questions about our Shipping and Returns Policy, or if you need assistance with your order, please reach out to us at:

πŸ“© Email: support@outdoortees.co
πŸ“ Address: Pallance Lane, Cowes, Isle of Wight, PO31 8LT, United Kingdom

We’re here to help and ensure that you have a positive experience with Outdoor Tees! 🌿